Information Governance & Claims

The Information Governance & Claims Department’s purpose is to ensure:

• Any information that is collected conforms with regulations and as a result is kept securely, easily retrievable and used for the purpose it was intended
• People have confidence that their personal information is kept securely
• Complaints and Claims and associated matters are investigated
• The organisation is protected
• The Governing Body is kept up to date and informed about matters relating to the governance of the Organisation

The following Services are covered by IG & Claims;

Records

• Manage the records held by services and deal with all access requests on their behalf
• Ensure records are removed from service areas and stored safely
• Manage the archives

Claims

• Manage employer liability and civil claims, and is the main point of contact for services in this regard
• Liaise with the insurers and solicitors on behalf of services
• Support staff involved in claims, attending court if necessary where there are legal proceedings

Complaints

• Ensure systems are in place for complaints to be made and investigate where appropriate
• Producing reports on complaints and identifying lessons