iACCORD Awards: The pricelessness of great colleagues

Nugent’s internal staff awards, the iACCORD Awards, returned this year after a two-year hiatus due to the coronavirus pandemic. It was the first time the iACCORD Awards have been hosted as a standalone event, with the aim to entirely focus and celebrate colleagues who have embodied our values. The iACCORD Awards provides Nugent with an opportunity to recognise the achievements of our heroes throughout the year.

In order to fulfil Nugent’s mission and purpose, the beneficiaries, staff, volunteers and stakeholders have agreed on a set of values that are the foundation of Nugent’s beliefs and behaviours throughout.

The definition of the word ‘accord’ signifies an official agreement. The values identified, come together to form this acronym, including the ‘i’ at the front of the acronym stands for humble integrity. This very nicely leads to an indication that ‘one agrees…’

Our iACCORD values:

Integrity – we are honest in what we say and do

Ambition – we have high hopes for the future

Courage – we stand up for what we know is right

Compassion – we are kind and support each other

Optimism – we believe we can

Respect – we accept one another and look after all we share

Dignity – we value ourselves and each other

It was heart-warming to see so many of our colleagues nominate their fellow peers in the different categories for a plethora of wonderful and deserving reasons. The shortlisted colleagues were treated to a three-course dinner at the Titanic Hotel in Liverpool as part of the celebrations.

The IACCORD Awards guests were welcome by a drinks reception hosted by sponsors, the Pentone Family, a family of naturally lower calorie alcoholic beverages and innovative alcoholic beverage brands. The guests were served delicious gins Ocean Storm and Spirit of Strawberry Fields paired with accompanying tonic and garnishes.

The event was opened by Nugent’s CEO, Normandie Wragg, who showed her appreciation to all Nugent Staff for continuously upholding Nugent values and working throughout uncertain times of the Covid-19 pandemic.

It was noted how much important work Nugent has accomplished even in the challenging times of the pandemic, with Marydale becoming the only secure children’s unit ran by a charity to be rated Outstanding by Ofsted. From April 2022 Nugent will also be a committed Real Living Wage Employer, with all staff salaries starting from minimum £10 an hour. As well as being a part of the Show the Salary Campaign that aims to tackle the pay gaps within the charitable sector. Nugent has also signed up to the Dying to Work Charter that aims to help employees suffering from terminal illness.

Long Service Awards and Nugent Leaders

The first part of the awards evening were the Long Service Awards. The awards were sponsored by the Big Initiative which offers over 3000 vocational online courses across multiple sectors including free preventative, life skill, parental and mental health courses for all age ranges, making a huge impact on their lives and prospects.

We celebrated 39 Nugent Heroes from our Adult, Children, Community, Education, Family, and Support Services, for their long service with the charity. These awards recognise Nugent Heroes that have reached milestones of 10, 20, 30, and 40 years of service. Our Nugent Heroes have given significant periods of their lives to the Nugent family, ensuring that the charity accomplishes all that it sets out to achieve. The recognised individuals have been with us through good times, some bad times, and periods of difficulty, yet all have remained stoic and resilient and thoroughly determined to face each challenge. They have achieved so much and have unquestionably enhanced the lives of those that they have cared for.

The awards also celebrated Nugent leaders, who have worked tirelessly to ensure that Nugent meets its objectives and goals. The leadership team continues to drive forward to achieve positive outcomes for our beneficiaries and help Nugent to fulfil the vision of becoming a truly outstanding organisation and to ensure the charity has the biggest impact on the lives of the people we are proud to serve.​

Following the Long Service Awards and the celebration of Nugent leaders, the guests were treated to a delicious three-course dinner.

Nugent Leaders

iACCORD Award Winners

The second part of the awards saw the main celebration of the iACCORD values, each award getting its name from each of our values.


Integrity Award winner Ashley (middle) with Jennie Burtsell and Claire Coggins from OPUS

The winner of the Integrity value award is Ashley Connolly, Governance Team Leader in the Governance Department.

Ashley was nominated by her colleagues because has developed in such a short space of time. She actively seeks out ways to better herself and she strives for better outcomes, which has driven improvements across the whole team. She is dedicated, consistent, honest, highly respected and her values align with Nugent’s.

The Integrity award was sponsored by OPUS, who are experts in medicines training and your friendly Pharmacist support team at the end of the phone.​


The Ambition value award was sponsored by Cohesion Recruitment, who offer recruitment and workforce solutions for social care and healthcare clients​.

The winner of Ambition is Alexandra Voar, Support Worker at St Joseph’s Care Home. Since joining Nugent, Alex has grown within her role and she has been highly praised during a Governance audit. Alex is caring, creative and passionate and works hard to engage service users in activities. She is a true asset to our team. If anybody deserves this award, it is her.


Andrew Allen from Aabyss and the winner the Compassion award Peter Bramhill

The Courage value was sponsored by Jayne Moore Media. Jayne Moore Media are an award-winning marketing and communications agency. They enable strategic change through knowledge and insight to support you and your ambitions. Doing great work for people they love.​

The winner of Courage is Lucy Murphy, a Senior Secure Care Worker at Marydale Lodge. Lucy was nominated because she is courageous in her work practice; she puts the children’s voices first and pushes this through to the team. She is driven by ensuring children in our care have the same chances and experiences that other children have.


The winner of the Compassion award is Peter Bramhill, Secure Care Worker at Marydale Lodge. Peter is resilient, caring and compassionate and shows an understanding of the trauma that the young people have faced. Peter brings with him a sense of calmness and security and shows children that they are deserving of care.

The Sponsors of the Compassion Award were Aabyss, who were also the headline sponsor for the event. Aabyss are a North West based IT company offering IT leadership, management and support. Aabyss help business leaders make informed decisions by simplifying technology, to support their growth.​


Vicky Knight from UNISON, Hetal Mainwaring winner of the CEO award, and Normandie Wragg Nugent’s CEO

The winner of the Optimism Award is Brandon Roussel, Deputy Manager at the Meadows. Brandon has supported our service with his optimism and hard work. He always makes the best out of a situation, making people laugh and empowering them to overcome difficult barriers.

Lynbrook sponsored the Optimism award. For over 45 years, Lynbrook have provided cost effective copy & print solutions to charities, education, commercial and legal organisations.​


The sponsors of the Respect award were the RFM Group. RFM Group are property experts that consult, build, manage and maintain all types of property. Their consultative approach, built on technology, delivers turnkey property services across the entire lifecycle of buildings throughout the UK.​

The winner of the Respect award is Ian Travis, who is a Governance Team Leader in the Governance Department. Ian is respected by Nugent colleagues for his professionalism, knowledge and expertise. Ian values the opinions and thoughts of others and delivers feedback, support and encouragement in a respectful way.


The Dignity award was sponsored by Countrywide Healthcare, who are UK’s natural choice for healthcare and janitorial supplies.​

The winner of the award is Kelly Furlong, Acting HR Lead in the People Team. Kelly always acts with dignity and has built relationships based on trust, confidence and respect. She works hard to ensure that fairness, openness and transparency are at the heart of all employee relations matters.

CEO Award

The last award of the night was the CEO Award, sponsored by UNISON. UNISON has more than 1.3 million members and activists, 70% of whom are women. They are the largest trade union in the UK and the largest public service union in Europe. Unison members provide vital public services across both the public and private sectors.

The winner of this award was handpicked by Normandie Wragg for all the work they have done for Nugent, for going above and beyond the values and expectations for their role. They have been instrumental in making Nugent a Real Living Wage Employer as well as signing to the Dying to Work Charter, and closing the pay gap in charitable organisations with Show the Salary Campaign. The winner of the CEO Award is Head of People, Hetal Mainwaring.

The wonderful, celebratory afternoon drew to a close with a thank you from Normandie Wragg to all Nugent’s colleagues and event sponsors, without whom this event would not be able to take place.

Thank you to the headline sponsor, Aabyss, for making the celebration of Nugent Heroes a possibility.

To support Nugent and our beneficiaries, or to discuss sponsorship opportunities please contact out Fundraising team at fundraising@wearenugent.org or call 0151 261 2000

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