Governance
Governance is a framework through which;
- Nugent is accountable for continuously improving the quality of our services.
- Safeguarding high standards of care by creating a culture of excellence in which clinical and health and social care will thrive.
- The system, principles and processes by which organisations are directed and controlled
Having a governance system assists us in being able to demonstrate that we meet regulatory requirements, including:
- The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- The Children’s Homes (England) Regulations 2015
- The Care Standards Act 2000
- Regulator Inspection Frameworks
The principles underlying governance are based on managing the organisation with integrity, being transparent, making all the necessary disclosures and complying with relevant legislation. Good governance facilitates efficient and effective management that translates into value and excellent customer service for our stakeholders.
Our Governance team
Nugent has an established internal Governance Team that conduct audits of services, maintain compliance checks, monitor performance trends, and analyse accident and incident data.
Contact
Governance team
Speak to us today
To get support or to speak to a member of our team, please get in touch.
Get in touchThe following services are covered by Governance:
- Audit tool development
- Service Improvement Plan
- Risk register administration
- GDPR services including subject access requests
- Complaints
- Beneficiary surveys (including safeguarding)
- Information system management
- Dashboard production and development
Quality statement
At Nugent, our mission is to provide compassionate care, support, and opportunities to vulnerable individuals and families in need.
Our commitment to excellence and continuous improvement is deeply ingrained in our organisational values. Nugent’s Governance, Risk, Assurance, and Improvement Policy outlines our dedication to maintaining the highest standards of quality across all our services and operations.
Nugent are ISO 9001:2015 certified for their quality management system and commit to retaining this in support of its charitable and quality objectives.
Objectives
- Compliance and standards – We adhere to all relevant legal and regulatory requirements, to maintain compliance with Charity Commission, Care Quality Commission, and OFSTED requirements. Our policies and procedures are designed to meet or exceed these requirements, ensuring the safety and well-being of our beneficiaries and employees.
- Continuous improvement – Nugent believes in a culture of continuous improvement. We encourage feedback from our beneficiaries, employees, and stakeholders to identify areas for enhancement. By regularly reviewing our processes and policies, we aim to optimise the efficiency and effectiveness of our services.
- Employee training and development – Our employees are essential to achieving our quality objectives. We invest in their training and development to ensure they possess the knowledge, skills, and expertise required to deliver exceptional services and support.
- Monitoring and evaluation – We implement robust monitoring and evaluation mechanisms to monitor risk and assess the quality and impact of our programs and services. Through data-driven analysis, we identify trends, strengths, and areas for improvement, enabling us to make informed decisions and take appropriate actions.
- Safeguarding – As an organisation serving vulnerable populations, Nugent is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We have rigorous safeguarding documentation in place to ensure their protection
Speak to us today
If you or someone you know needs our support, or if you’d like to speak to someone about supporting Nugent, we’d love to hear from you. Simply get in touch and our team will be happy to help.
Donate to Nugent today
Donate today and make a difference to the lives of children, young people, families and adults who are vulnerable or at risk in your community.
